Grenova policies

Terms of Service

1. Agreement

These terms govern use of grenova.info. By browsing the site, visitors agree to use it lawfully and respectfully. If a visitor does not accept these terms, they should stop using the site.

2. Editorial material

Grenova publishes general information for educational reading. Articles are not personal advice and should not be treated as a substitute for a conversation with a qualified professional. Dates and sources can change as research develops.

3. Intellectual property

Text, layout and branding belong to Grenova Health Ltd or its licensors. Visitors may link to pages and quote short passages with attribution. Reproduction of substantial sections requires written permission.

4. Acceptable use

Visitors must not interfere with the site, attempt unauthorised access or use automated systems in a way that harms availability. They must not submit unlawful, abusive or misleading material through contact forms. Grenova may restrict access where necessary to protect the service.

5. External links

Links to external websites are provided for context. Grenova does not control those websites or accept responsibility for their content, availability or privacy practices. A link does not imply endorsement.

6. Availability

We aim to keep the site available but do not promise uninterrupted access. Maintenance, hosting events and network failures may affect availability. Important policy material is dated so readers can understand its currency.

7. Liability

To the extent permitted by law, Grenova is not liable for losses arising from reliance on general editorial information or unavailable external services. Nothing in these terms limits a responsibility that cannot lawfully be limited. Visitors remain responsible for seeking appropriate personal guidance.

8. Privacy

Use of personal information is described in the Privacy Policy. Cookie choices are explained in the Cookie Policy. Those documents form part of the site’s practical governance.

9. Contact

Questions about these terms can be sent to [email protected] or 15 Clerkenwell Road, London EC1A 1BB. We aim to acknowledge messages within five working days. Requests should identify the relevant page and concern.

10. Law and changes

These terms are governed by the laws of England and Wales, subject to applicable consumer protections. We may update them by publishing a dated revision. The current review date is 9 September 2026.

8. User submissions

If you send a message through a contact form, you remain responsible for its accuracy, lawfulness and respectful tone. Do not include information that is unnecessary for an enquiry, particularly another person’s private information. Grenova may retain correspondence for the period described in the privacy policy so that it can respond and protect the service.

Use a working email address if a reply is requested.
Do not submit malicious code, bulk messages or material that infringes another person’s rights.
Do not use the form for urgent assistance or personal assessment.

9. Website changes and corrections

Grenova may add, remove or revise pages, links and features without prior notice. Editorial material can be amended to improve accuracy, reflect a source update or correct a typographical error. A page’s publication or review date helps readers understand when it was last considered by the editorial team.

Changes to these terms will be posted on this page with a revised review date. Continued browsing after publication of updated terms indicates acceptance of the revised wording, subject to any rights that cannot lawfully be excluded.

10. Privacy and cookies

Use of the website also involves the Privacy Policy and Cookie Policy, which explain the information handled by the site and the limited technical files that may be used. Those policies form part of the practical rules for using grenova.info. If there is a conflict about personal information, the more specific privacy wording will apply to that issue.

11. Complaints and dispute resolution

Questions or complaints should first be sent to [email protected] with the relevant page address and a concise description of the issue. Grenova aims to acknowledge a complaint within five working days and provide a substantive response within 20 working days. We may request further information where it is needed to understand the concern.

For disputes that cannot be resolved informally, the parties may discuss an appropriate method of resolution before formal proceedings. Nothing in these terms removes a consumer right or statutory remedy that cannot lawfully be excluded.

12. Governing law and jurisdiction

These terms are governed by the law of England and Wales, except where mandatory consumer protection rules require a different approach. Courts in England and Wales will generally have jurisdiction, subject to any applicable statutory rights. The wording is intended for visitors accessing the website from the United Kingdom.

13. Severability and no waiver

If a court or competent authority finds one provision invalid or unenforceable, the remaining provisions will continue to operate. Grenova may replace an affected provision with a lawful provision that most closely reflects its purpose. A delay in enforcing a provision does not amount to a permanent waiver of that provision.

14. Review history

These terms were reviewed on 9 September 2026. Review log: 9 September 2026 — editorial use, submissions, complaints, external services and jurisdiction wording reviewed. A future update will show a new date and will be published on this page.

Visitors should check this page periodically if they use the website regularly. The version visible when a question arises will ordinarily be the relevant version, subject to mandatory legal requirements.

8. User submissions and correspondence

Visitors remain responsible for the accuracy, lawfulness and respectful tone of messages sent through the website. A message should contain only the information needed for the enquiry and should not include another person’s private information without a proper reason. Grenova may retain correspondence under the Privacy Policy so that it can answer questions, manage follow-up and protect the service.

Use a current email address when a response is requested.
Do not send malicious code, bulk messages or material that infringes another person’s rights.
Do not use the form for urgent assistance or an individual assessment.

9. Website changes and corrections

Grenova may add, remove or revise pages, links and features without prior notice. Editorial material can be amended to improve clarity, reflect a source update or correct an error. Review dates help readers understand when a page was last considered, but they do not replace independent judgement about whether information remains relevant.

Changes to these terms will be published on this page with a revised review date. A material change may also be highlighted in a site notice. Continued browsing after publication of updated terms indicates acceptance of the revised wording, subject to rights that cannot lawfully be excluded.

10. Privacy and cookies

Use of the website also involves the Privacy Policy and Cookie Policy, which explain information handling and limited technical files. Those policies form part of the practical rules for using grenova.info. If wording conflicts on personal information or cookies, the more specific policy will apply to that issue.

11. Complaints and dispute resolution

For a dispute that cannot be resolved informally, the parties may discuss an appropriate method of resolution before formal proceedings. Nothing in these terms removes a consumer right, statutory remedy or legal protection that cannot lawfully be excluded. A complaint about personal information may also be raised with the Information Commissioner’s Office.

12. Governing law and jurisdiction

These terms are governed by the law of England and Wales, except where mandatory consumer protection rules require a different approach. Courts in England and Wales will generally have jurisdiction, subject to applicable statutory rights. The wording is intended for visitors accessing the website from the United Kingdom.

Visitors outside the United Kingdom are responsible for considering whether they may lawfully access the content in their location. Grenova does not represent that every page is suitable for every jurisdiction or regulatory setting.

13. Severability and no waiver

14. Accessibility and reasonable communication

Grenova aims to present the site in a clear, readable format and welcomes reports about barriers that make a page difficult to use. Please send the page address, device or browser information and a description of the barrier to [email protected]. We will acknowledge an accessibility report within five working days and aim to provide an initial response within 20 working days.

Where a reasonable alternative format is practical, the editorial team will discuss the request with the visitor. A technical limitation does not remove a visitor’s statutory accessibility rights. The site’s visual presentation may change as accessibility improvements are introduced.

15. Service providers and security

Grenova uses hosting and technical providers to deliver, secure and maintain the website. A provider may process request metadata, form submissions or files only to the extent needed for its contracted role. Provider access is subject to confidentiality and security arrangements appropriate to the service.

Visitors must not attempt to bypass access controls, probe private infrastructure or interfere with another visitor’s use of the site. Suspected security issues should be reported privately to [email protected] rather than tested in a way that could affect availability.

16. Review history

These terms were reviewed on 9 September 2026. The review considered editorial use, submissions, external services, complaints, accessibility and jurisdiction wording. A future revision will display a new review date on this page.

Review log: 9 September 2026 — user submissions, dispute handling and service-provider responsibilities clarified. Visitors should consult the current page when using the website regularly.